Complete (YC W22)
Levels
ROLE
Product Designer
TOOLS
Figma, Linear, Notion, Loom
TIMELINE
2023-2024
Context
Complete (YC W22) empowers companies to build trust in their teams through compensation transparency. One of its core offerings, the Levels product, enables organizations to create tiers, location-specific tiers, and job bands, giving employees a clear framework for career growth and compensation.
I led the full redesign and expansion of the Levels product – from scoping, ideation, prototyping, and user testing to final developer handoff. This project was highly visible, as Levels is one of the most widely used tools by Complete's customers.
Opportunity
🌱
Complete was seeking to expand its customer base beyond startups (50-100 employees) to larger organizations with 1,000+ employees. To support this growth, we needed to adapt our products to the scale and complexity of enterprise teams.
Goal
🎯
Evolve the existing Levels product to better support enterprise-scale organizations while retaining the usability and clarity that smaller startups valued
Levels is the second best-selling product within Complete, following Offers
Scaling the product to enterprise use cases was critical to revenue growth and customer adoption
Research
Through customer feedback and testing, we identified where the current product fails to scale for larger enterprises.
MISSING FUNCTIONALITY
❌
No search
Slows navigation
Doesn’t scale with enterprise org sizes
↔️
Horizontal scroll
Breaks readability
Makes comparisons difficult
Increases cognitive load
EXISTING BUT NEEDS ENHANCEMENT
🧑🧑🧒🧒
Job family name and description
Customers need clearer job family definitions and descriptions
🪜
Ladder visibility
Customers need better visibility into career ladders to compare a wide range of roles and levels
In speaking with larger prospects, we uncovered the scale of structures they need to manage:
50+
job families
4000+
bands
Multiple
spreadsheets (salary and equity bands)
Proposed solutions
👉
Home page cards
Revamp the Levels home page layout for enhanced visibility of job families and levels at a glance
👉
Search bar
Implement a comprehensive search functionality that allows customers to easily locate the desired band
Design explorations
Home page cards
I explored multiple design directions for the home page cards, focusing on how to balance visibility and scalability for enterprises with thousands of bands.
Search bar
For the search bar, I tested variations in placement, interaction patterns, and filtering options to ensure that users could discover and use search effectively in their workflow.
Final design
The final design introduced a scalable, enterprise-ready experience. The home page displayed job families and levels prominently through a card-based layout, while the new search functionality provided a fast and reliable way to locate specific roles or bands. Together, these changes allowed the product to scale to the needs of larger organizations without sacrificing usability for smaller startups.
Design handoff
I documented the final user flows, edge cases, and responsive behaviors to support the engineering team. Throughout the process, I partnered closely with developers to clarify requirements and ensure a smooth implementation of the new changes.
Business impact
✅
Successfully onboarded Coalition (500-1,000 employees) onto Levels
✅
Supported enterprise sales conversations with Roblox and Brex (1,000+ employees)
✅
Strengthened Complete’s positioning as a compensation solution that scales from startups to enterprises
© 2026 Ji Yoon Ahn